Effective Date: 1 August 2026

At Mansalaya, customer satisfaction is our priority. As we deal with food and nutrition products, returns are accepted only under specific conditions.

Eligible for Return or Replacement

A return or replacement may be requested if:

• You receive a damaged package.
• You receive an incorrect product.
• The product is expired or defective upon delivery.

The issue must be reported within 48 hours of receiving the order with clear photos or videos.

Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns for:

• Opened or used products
• Products with damaged packaging after delivery
• Orders returned due to an incorrect address provided by the customer
• Change of mind after delivery

Refund Process

Once your request is approved:

• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer after verification.

Cancellation

Orders may be cancelled only before they are packed or shipped. Once dispatched, cancellation requests cannot be accepted.

Contact for Returns

Phone: +91 9236263598

WhatsApp: +91 9236263598

Email: manshalya.pvt.ltd@gmail.com